TrackHeros
Refund Policy
TrackHeros is sold through Paddle, our reseller and Merchant of Record. Paddle handles all payments, invoices and refunds, and its Buyer Terms and Refund Policy apply to every purchase.
Last updated 16 October 2026
14-day refund
You can request a full refund within 14 days of any purchase of a TrackHeros plan or add-on.
Cancelling
You can cancel your subscription at any time from your account settings. Your plan stays active until the end of the period you’ve paid for, and you won’t be charged again.
Your statutory rights
Nothing in this policy limits any rights you have under the consumer laws of your country.
How to request a refund
Email admin@trackheros.com with the email address on your account, or contact Paddle directly at paddle.net. Approved refunds are returned to your original payment method. Once a refund is issued, access to the paid plan ends and your account moves to the Free plan.
See Paddle’s Refund Policy: paddle.com/legal/refund-policy